Privacy Policy — How Betili Keeps Your Data Safe

1. Overview

Betili operates an online gaming platform designed for players in Bangladesh. We understand that trusting a platform with your personal information is a big deal, especially when real money is involved. That is why betili has built its data handling practices around one simple principle: collect only what we need, protect everything we have and never sell your information to anyone.

This privacy policy covers every interaction you have with betili, whether you are browsing the site without an account, registering as a new player, making deposits through bKash or Nagad, playing games or contacting our support team. We want you to know exactly what happens with your data at every step.

2. What Information Betili Collects

When you use betili, we collect different types of information depending on how you interact with the platform:

• Registration data: When you create a betili account, we collect your name, email address, phone number and date of birth. This information is required to verify your identity and ensure you meet the minimum age requirement.
• Payment data: When you deposit or withdraw funds on betili, we collect transaction details including the payment method used, transaction amounts and timestamps. We do not store your full bKash, Nagad or Rocket PIN on our servers.
• Gameplay data: Betili records your gaming activity including bets placed, games played, wins, losses and session durations. This data helps us improve the platform and is also required for regulatory compliance.
• Device and browser data: We automatically collect your IP address, browser type, operating system, device type and screen resolution when you visit betili. This helps us optimise the platform for the devices our players actually use.
• Communication data: If you contact betili support, we keep records of your messages, emails and any attachments you send. This helps us resolve issues faster if you contact us again about the same topic.

3. How Betili Uses Your Data

Every piece of data betili collects serves a specific purpose. We do not collect information just because we can. Here is exactly how we use what we gather:

• To create and manage your betili account, verify your identity and process your deposits and withdrawals through local payment methods.
• To provide you with a personalised gaming experience on betili, including game recommendations based on your playing history and preferences.
• To detect and prevent fraud, money laundering and other suspicious activities that could harm you or other betili players.
• To enforce our terms and conditions, including identifying players who create multiple accounts or abuse bonus offers on betili.
• To improve the betili platform by analysing how players use different features, which games are most popular and where users encounter problems.
• To send you important account notifications such as withdrawal confirmations, security alerts and changes to betili policies. We may also send promotional messages, but you can opt out of those at any time.

4. Data Storage and Security

Betili takes data security seriously. Your personal information is stored on encrypted servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data both in transit and at rest. When you log into betili or make a payment, your connection is secured with TLS encryption.

We retain your data for as long as your betili account is active and for a reasonable period after closure to comply with legal obligations and resolve any disputes. Transaction records are kept for a minimum period as required by applicable regulations. If you request account deletion, betili will remove your personal data within 30 days, except where we are legally required to retain certain records.

Our security team regularly reviews and updates betili's protection measures. We conduct periodic security audits and vulnerability assessments to ensure your data remains safe. In the unlikely event of a data breach, betili will notify affected players promptly and take immediate steps to contain and resolve the issue.

5. Data Sharing

Betili does not sell, rent or trade your personal information to third parties for marketing purposes. Period. We may share limited data in the following specific circumstances:

• Payment processors: When you make a deposit or withdrawal on betili, we share necessary transaction details with bKash, Nagad, Rocket or your bank to process the payment.
• Legal requirements: Betili may disclose your information if required by law, court order or government regulation. We will only share the minimum information necessary to comply.
• Fraud prevention: We may share data with fraud prevention services to protect betili players from identity theft, account takeover and financial fraud.
• Service providers: Betili works with trusted service providers for hosting, analytics and customer support tools. These providers are contractually bound to protect your data and can only use it for the specific services they provide to betili.

6. Cookies and Tracking

Betili uses cookies and similar technologies to make the platform work properly and to improve your experience. Essential cookies are required for basic functions like keeping you logged in and remembering your preferences. Analytics cookies help betili understand how players use the platform so we can make improvements. We do not use cookies to track you across other websites.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent some betili features from working correctly. If you clear your cookies, you may need to log in again and your preferences will be reset.

7. Your Rights

As a betili player, you have clear rights over your personal data:

• Access: You can request a copy of all personal data betili holds about you at any time.
• Correction: If any of your information on betili is inaccurate or outdated, you can update it through your account settings or by contacting support.
• Deletion: You can request that betili delete your personal data, subject to legal retention requirements.
• Opt-out: You can unsubscribe from promotional communications at any time without affecting your betili account status.
• Data portability: You can request your betili data in a commonly used format.

To exercise any of these rights, contact betili support at [email protected]. We will respond to all requests within 14 days.

8. Protection of Minors

Betili does not knowingly collect personal information from anyone under the age of 18. Our registration process requires date of birth verification, and we may request additional identity documents to confirm age. If betili discovers that a minor has created an account, we will close the account immediately and delete all associated personal data.

9. Policy Updates

Betili may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will update the date at the top of this page and may notify you through email or a notice on the betili platform. We encourage you to review this policy periodically.

10. Contact Betili About Privacy

If you have questions about this privacy policy, want to exercise your data rights or have concerns about how betili handles your information, please contact us at [email protected]. Our team aims to respond to all privacy-related enquiries within 14 days. You can also visit our Support page for additional contact options.